Unused merchandise may be returned for credit within 30 days of ordering. A minimum restocking fee of 10% and outbound shipping will be charged unless the error was on our part and the wrong merchandise was shipped. Mueller Motorwerks is not responsible for merchandise wrongly shipped due to customer error.
All returns must be returned and inspected before credit is given. Any merchandise that does not meet our criteria and/or returned without a Return Merchandise Authorization (RMA) will be subject to an additional fee or refusal
Due to the reduced cost of Open Box merchandise, all sales are considered final and no returns or refunds will be granted.
Special order merchandise sales are considered final and no returns or refunds will be granted. Special order items require a non – refundable deposit of 50%. This deposit will not be refunded if the order is cancelled unless the merchandise ordered is not attainable form the manufacture. The buyer assumes full responsibility for the items ordered.
Mueller Motorwerks gift cards are not cash redeemable and may not be returned.
RMA Paperwork expires after 15 days of being issued. Any merchandise sent back to Mueller Motorwerks without proper authorization will be subject to a $10.00 processing fee and a 10% restocking fee or refusal
Returns will be refused if the merchandise is not in sellable condition. Merchandise that is refused will be subject to an additional shipping / handling fee.
Any claim for damage or loss in transit merchandise should be communicated to Mueller Motorwerks as soon as possible.
If the package is delivered damaged be sure to save all packaging material to show the shippers agent. Any claim for damaged merchandise must be made within 24 hours of discovery.
Lost packages may be caused by items being overlooked, miscounted or discarded with packing materials by recipient.
Orders refused without prior notification to Mueller Motorwerks may be refused at our shipping dock or result in a restocking fee and applicable freight charges.
Mueller Motorwerks does not offer any warranty coverage for defective merchandise. A vast majority of the products we sell however are covered under manufactures warranty policies. If there is an issue with a product you purchased from Mueller Motorwerks and believe it is covered under a manufactures warranty please contact us, we will work with you and the manufacture to ensure a successful outcome. Please keep in mind however that we do not warranty merchandise, the manufacture has the final authority on accepting and rejecting a warranty claim.
MUELLER MOTORWERKS LLC MAKES NO WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABLILITY OF OR FITNESS FOR A PARTICULAR PURPOSE. THERE IS NO WARRANTY EXPRESSED OR IMPLIED AS TO WHETHER THE GOODS SOLD HEREBY WILL PROTECT PURCHASER OR ULTIMATE USER OF SUCH GOODS FROM INJURY OR DEATH. THIS PRODUCT, AND EACH PART THEREOF, IS SOLD “AS IS”, AND WITH ALL FAULTS. THERE IS NO WARRANTY, EITHER EXPRESSED OR IMPLIED. MUELLER MOTORWERKS LLC WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY ARISING FROM THE USE OF THIS PRODUCT AND SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF THE USE OF SAID PRODUCT. RACING, OR ANY MOTORSPORT, OR POWERSPORT ACTIVITY IS DANGEROUS. THE USER SHALL DETERMINE THE SUITABILITY AND SAFETY OF THE PRODUCT FOR ITS INTENDED USE, AND THE USER ASSUMES ALL RESPONSIBILITY AND RISK IN CONNECTION THERE WITH. PURCHASERS UNDERSTAND AND AGREE THAT NO OFFICER, DIRECTOR, EMPLOYEE, OR SALESMAN OF MUELLER MOTORWERKS LLC HAS ANY AUTHORITY TO MAKE ANY STATEMENT CONTRARY TO THIS AGREEMENT